Contact us
Questions about an order, a gift, or your subscription? We're a small team at the farm and we answer everything ourselves — usually within 24 hours.
Talk to us
Email info@themushroombarn.com — we usually reply within 24 hours. Or use the form below.
Quick answers
When will my order arrive?
Your box is picked and packed at the farm, then travels on a 24-hour tracked service — so it's delivered the day after it leaves us. We dispatch Monday to Thursday only, so your box never sits in a depot over a weekend. Order by Wednesday for weekend cooking.
The cool pack arrived warm — is my box OK?
Yes. The gel pack protects the mushrooms in transit, and it's completely normal for it to arrive cool or even at room temperature — it has done its job on the journey. Pop the mushrooms in the fridge and they're good to go.
My Lion's Mane has yellow patches — is that normal?
Completely normal. Lion's Mane is naturally cream-coloured rather than bright white, and small yellow patches or brown marks appear where clusters rubbed together as they grew. It's also naturally softer than a button mushroom. Trim any darker spots and cook as usual.
What happens if something arrives damaged?
Send us a photo within 24 hours of delivery and we'll make it right — usually sorted within 24 hours.
How do I pause or cancel a subscription?
Email us and we'll pause, skip or cancel it straight away — no forms, no fuss.
More questions? Read the full FAQ.